FAQ
Questions we actually get asked
If yours is not here, ask us directly.
Product
Who is MyDeskiso for?
Independent sales organizations and brokers in merchant cash advance who run deals from intake to funding, place them with funders, and sometimes syndicate them with investors.
Does MyDeskiso decide which deals to fund?
No. Scoring and A/B/C tiers are indicative only. Fund, sell and pass are manual calls, they can be changed at any time, and every change is recorded.
Can I use my own credit box?
Yes. Excluded states, preferred verticals, minimum revenue and other criteria are configured per organization, and deals are scored against your configuration, not a generic one.
Do my reps see everything?
Only what you allow. Permissions are per module, and a rep can be limited to the deals assigned to them, with no access to funder threads or commissions.
Integrations
Which CRM do you support?
GoHighLevel today. Deals and contacts are pulled in with your custom fields mapped to the underwriting record. Sending thread history back to the CRM is opt-in, per deal.
How does the Slack integration work?
Your workspace is connected once. Each deal gets a channel, and each funder submission gets its own, mirroring the email thread. A message written in Slack appears in the platform, and a message written in the platform appears in Slack.
Do funder emails go out from my domain?
Outbound submissions carry your seller identity, and replies are routed back into the deal thread rather than a personal mailbox.
Data & security
Can other ISOs on MyDeskiso see my merchants?
No. Every record belongs to one organization and every query is scoped to it. There is no cross-organization view, no shared merchant pool and no aggregated dataset built from your deals.
Do you read my funder emails?
Threads are stored so the platform can display them to the people you authorize inside your own organization. They are not used for anything else.
How is merchant PII handled?
Merchant details and documents leave your workspace only when you send them to a funder, and every send is recorded in the audit trail with who sent what and when. Credentials and integration tokens are encrypted at rest with AES-256-GCM.
Where is the data hosted?
On managed infrastructure in the United States — a Postgres database on Neon, application hosting on Vercel, and deal documents on AWS S3 encrypted at rest.
What happens to my data if I leave?
Your workspace becomes read-only for thirty days so you can export what you need, and the data is deleted afterwards on request.
Are you SOC 2 certified?
No, and we will not claim otherwise. We can walk you through exactly how isolation, encryption, permissions and auditing work, and you can judge for yourself.
Pricing & trial
How does the trial work?
Fourteen days with no card required. Tell us about your shop through the sign-in form and we set the workspace up for you.
What does it cost afterwards?
Three plans, billed monthly or yearly — see the pricing section on the home page. Every workspace starts with a 14-day free trial, no card required.
Ready to see it on your own deals?
Start your 14-day free trial